BoldChat 5.0 delivers enterprise class features

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WICHITA: Bravestorm, developer of the popular and affordable BoldChat live website chat software, has announced the launch of BoldChat 5.0, the latest evolution of customer interaction management solutions. The new release includes a full-featured enterprise edition that integrates live chat, email and click-to-call solutions into a single application with BoldChat's user-friendly interface.

The new enterprise platform adds advanced capabilities to BoldChat Pro and integrates BoldMail for email support ticket management and BoldCall, a click-to-call protocol with flexible call routing options. Automated customer routing, call center queuing and real-time dashboards are added to provide new layers of intelligence.

"BoldChat 5.0 exemplifies our commitment to delivering a flexible and reliable product, loaded with the best features, at an affordable price," said Matt Tharp, director of sales and marketing for Bravestorm. "We have honed our chat product at the SMB level by being responsive to the needs of our customers. With the addition of the BoldMail and BoldCall functionality, the 5.0 suite now offers a more holistic communication approach for SMBs, along with reporting and analytical features designed for the enterprise-level customer."

BoldMail, which uses a chat-like queue system for thread-based management of emails, allows customized routing and management functions to help customer care managers allocate resources, reduce customer wait time and ensure more effective quality management. BoldCall click-to-call solution creates a unique connection between a phone call and a website visitor, allowing the call center agent or phone sales representative to co-browse the website with the customer during the phone conversation. BoldCall makes the process of shopping online easier and more personal for customers.

"BoldCall breaks the paradigm of traditional click-to-call, where customers simply click a button to initiate a call. Now phone agents can be more directly interactive," Tharp says. "With BoldCall, they can leverage the power of a voice interaction with the online interactivity of co-browsing. For any business where the web is central to their sales or support process, it increases the effectiveness of the phone representative and the website."

The fully-integrated BoldChat 5.0 suite also features a redesigned user interface that mimics the familiar conventions of Microsoft Outlook for improved user comfort and reduced training time. The total package is priced at $99 per month as a month-to-month service and is backed by BoldChat's 99.95 percent up-time guarantee. Integration and deployment are surprisingly quick and simple, and can often be completed in less than a week.

"Enterprise customers often come to us expecting that implementation of live chat will be a huge technological hurdle that will take months to overcome," Tharp says. "Instead what they find with BoldChat is an agile product and a creative and flexible staff that make for a much quicker deployment. Other systems might require a 90-day integration timeline and are ten times more expensive. BoldChat is heavy on value features, light on fluff, and that means a better product at a more affordable price for businesses of all sizes."

BoldChat's enterprise-class chat service has proven so effective that more than 10,000 websites now use BoldChat to boost online sales and conversion rates, reduce service and support costs, and improve agent productivity. It is used by companies in 70 countries and priced on a month-to-month basis with no long-term commitment. Compared with competing live chat software, BoldChat can cut customer service costs by as much as 50 percent. A 10-day free trial can be downloaded at www.boldchat.com.




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